Symptoms:
- After setting the root password expiration date on the VC & PSCs to never expired, the /opt/vmware/sddc-support/sos --password-health command will report that the Password Expired status is RED, and the vCenter and PSC Password Expiry state value will show as "Failed to get details".
/opt/vmware/sddc-support/sos --password-health
Password Expiry Status : RED
+-----+---------------------------------------------+------------+-------------------+--------------+-----------------+-----------------------+
| SL# | Component | User | Last Changed Date | Expiry Date | Expires in Days | State |
+-----+---------------------------------------------+------------+-------------------+--------------+-----------------+-----------------------+
| 5 | PSC : psc-1.vcf.corp.local | root | Jun 25, 2018 | never | - | Failed to get details |
| 6 | PSC : psc-2.vcf.corp.local | root | Jun 07, 2018 | Sep 05, 2018 | 62 days | GREEN |
| 7 | vCenter : vcenter-1.vcf.corp.local | root | Jun 25, 2018 | never | - | Failed to get details |
+-----+---------------------------------------------+------------+-------------------+--------------+-----------------+-----------------------+
- You see messages similar to the following in the /var/tmp//healthcheck-<date>/sos.log on the SDDC Manager Controller VM.
2018-07-05T21:00:33.351Z [DEBUG commandutils.py::run_cmds_over_ssh::379::get_passsword_expirationThread0] server: 192.168.16.22 --- stderr:
2018-07-05T21:00:33.351Z [INFO util.py::get_passsword_expiration::2304::get_passsword_expirationThread0] Failed to get password expiration information for user root on : psc-1.vcf.corp.local
2018-07-05T21:00:33.351Z [ERROR util.py::get_passsword_expiration::2308::get_passsword_expirationThread0] 'never' is not in list
2018-07-05T21:00:33.352Z [ERROR util.py::get_passsword_expiration::2309::get_passsword_expirationThread0] Traceback (most recent call last):
File "utils/util.py", line 2273, in get_passsword_expiration
ValueError: 'never' is not in list
Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.