SDDC Manager for Desktop license keys cannot be used in VMware Cloud Foundation

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:

• When entering the SDDC Manager for Desktop license key, a License Key is invalid message is displayed after clicking the Verify button.
• In the /home/vrack/vrm/logs/vrack-vrm-debug.log on the SDDC Manager Controller virtual machine, you see messages similar to:

2017-12-14 16:20:22.747 [https-jsse-nio-8443-exec-4] DEBUG [com.vmware.vrack.vrm.ui.controller.license.LicenseController] LicenseController>> validate license key Key{key='prefix[200] full key length 29'}
2017-12-14 16:20:22.747 [https-jsse-nio-8443-exec-4] DEBUG [com.vmware.vrack.vrm.core.license.LicenseServiceImpl] Validate license with serial key prefix[200] full key length 29
2017-12-14 16:20:22.747 [https-jsse-nio-8443-exec-4] DEBUG [com.vmware.vrack.vrm.core.license.LicenseServiceImpl] Validating DLFs at path dir:///mnt/cdrom/vcf-bundle-2.2.1-7236974/others/DLF
2017-12-14 16:20:22.767 [https-jsse-nio-8443-exec-4] DEBUG [com.vmware.vrack.vrm.core.license.LicenseServiceImpl] Serial key is invalid prefix[200] full key length 29.

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware Cloud Foundation 2.x

Resolution

This is a known issue affecting VMware Cloud Foundation. Currently, there is no resolution.

Workaround:
To work around this issue, run VMware Cloud Foundation in evaluation mode until the evaluation period expires. 

To obtain an alternate license type, contact VMware Technical Support. For more information, see How to file a Support Request in Customer Connect.

Additional Information

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How to file a Support Request in Customer Connect