After installing NFA I receive a "HTTP Error 500.19" Error when trying to access the NFA Web Page.

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Issue: 

After installing NFA on a new server, I receive the error below when trying to access the NFA web page http://localhost/ra/

HTTP Error 500.19 - Internal Server Error

 

 

Environment

NFA: All versions

Cause

Missing Prerequisites ASP and/or ASP.NET documented in the Install Guide

Resolution

Install the missing ASP and .net prerequisites by following the install Guide:

Install IIS, ASP, COM+, and SNMP (broadcom.com)

 

For Windows 2012 Server, follow these steps:

Log in as a user who has administrator privileges for CA Network Flow Analysis.
Open Server Manager.
In the Dashboard, select Add roles and features.
If the Before you begin page displays, click Next.
In the Select installation type page, select Role-based or feature-based installation.
Click Next.
In the Select destination server page, select Select a server from the server pool. Select the appropriate server from the Server Pool list, then click Next.
In the Select server roles page, select Application Server. Click Next.
In the Select features page:
Expand .NET Framework 4.5 Features.
Select .NET Framework 4.5, if not already checked.
Select ASP.NET 4.5, if not already checked.
Expand WCF Services, and select HTTP Activation.
Select SNMP Service.
Select SNMP WMI Provider.
Click Add Features when prompted.
Expand User Interfaces and Infrastructure.
Select Desktop Experience.
Click Add Features when prompted.
Click Next.
In the Application Server page, click Next.
In the Select role services page:
Select COM+ Network Access.
Select Web Server (IIS) Support.
Click Add Features when prompted.
Click Next.
In the Web Server Role (IIS) page, click Next.
In the Select role services page:
Expand the Application Development section.
Select ASP.
Expand the Management Tools section.
Select IIS 6 Management Compatibility.
Click Next.
The Confirm installation selections page summarizes your actions and displays related messages.
If you are prompted to specify an alternate source path, click Specify an alternate source path.
Specify the path to the SxS Sources on the Windows Install CD, then click OK.
Install the role services and options you selected:
Click Install.
The Results page opens when the installation or upgrade is complete.
(Optional) Click Print, e-mail, or save the installation/upgrade report, review the information, then close the page.
Click Restart Server.

For Windows 2016 Server, follow these steps:

Log in as a user who has administrator privileges for Network Flow Analysis.
Open Server Manager.
In the Dashboard, select Add roles and features.
If the Before you begin page displays, click Next.
In the Select installation type page, select Role-based or feature-based installation.
Click Next.
In the Select destination server page, select Select a server from the server pool. Select the appropriate server from the Server Pool list, then click Next.
In the Select server roles page, select Web Server (IIS), and click Next.
In the Select features page:
Expand .NET Framework 4.6 Features.
Select .NET Framework 4.6, if not already checked.
Select ASP.NET 4.6, if not already checked.
Expand WCF Services, and select HTTP Activation.
Expand SNMP Service.
Select SNMP WMI Provider.
Click Add Features when prompted.
Click Next.
In the Web Server Role (IIS) page, click Next.
In the Select role services page:
Expand the Application Development section.
Select ASP.
Expand the Management Tools section.
Select IIS 6 Management Compatibility.
Click Next.
The Confirm installation selections page summarizes your actions and displays related messages.
If you are prompted to specify an alternate source path, click Specify an alternate source path.
Specify the path to the SxS Sources on the Windows Install CD, then click OK.
Install the role services and options you selected:
Click Install.
The Results page opens when the installation or upgrade is complete.
(Optional) Click Print, e-mail, or save the installation/upgrade report, review the information, then close the page.
Click Restart Server.

 

For Windows 2019 Server, follow these steps:

Log in as a user who has administrator privileges for Network Flow Analysis.
Open Server Manager.
In the Dashboard, select Add roles and features.
If the Before you begin page displays, click Next.
In the Select installation type page, select Role-based or feature-based installation.
Click Next.
In the Select destination server page, select Select a server from the server pool. Select the appropriate server from the Server Pool list, then click Next.
In the Select server roles page, select Web Server (IIS), and click Next.
In the Select features page:
Expand .NET Framework 4.7 Features.
Select .NET Framework 4.7, if not already checked.
Select ASP.NET 4.7, if not already checked.
Expand WCF Services, and select HTTP Activation.
Expand SNMP Service.
Select SNMP WMI Provider.
Click Add Features when prompted.
Click Next.
In the Web Server Role (IIS) page, click Next.
In the Select role services page:
Expand the Application Development section.
Select ASP.
Expand the Management Tools section.
Select IIS 6 Management Compatibility.
Click Next.
The Confirm installation selections page summarizes your actions and displays related messages.
If you are prompted to specify an alternate source path, click Specify an alternate source path.
Specify the path to the SxS Sources on the Windows Install CD, then click OK.
Install the role services and options you selected:
Click Install.
The Results page opens when the installation or upgrade is complete.
(Optional) Click Print, e-mail, or save the installation/upgrade report, review the information, then close the page.
Click Restart Server.