Service VM not powering on after deployment

Products

• VMware NSX

Issue/Introduction

Symptoms:
-Below error is seen while powering on a VM from Vcenter :
      "vim.fault.InsufficientAgentVmsDeployed"
-Service redeployment in the NSX-T manager would show up as in progress

LOGS TO LOOK FOR AND ITS LOCATION :
/var/log/proton/proton-tomcat-wrapper.log.1

INFO | jvm 1 | 2022/08/08 08:16:18 | "EamPollingThread" #1314 daemon prio=5 os_prio=0 tid=0x0000006621d37800 nid=0x3a50 runnable [0x000003a4ebf01000]
INFO | jvm 1 | 2022/08/08 08:16:18 | java.lang.Thread.State: RUNNABLE
INFO | jvm 1 | 2022/08/08 08:16:18 | at java.net.SocketInputStream.socketRead0(Native Method)

Environment

VMware NSX-T Data Center

Cause

The EamPollingThread is getting stuck indefinitely while waiting for a response

Resolution

This issue is resolved in NSX-T 3.1.0 and higher.

Workaround:
Restart proton service in the NSX-T manager cli: 
/etc/init.d/proton restart

To check the status of the service after restart:
/etc/init.d/proton status

Additional Information

Impact/Risks:
Customer is unable to power on any vm's on the affected host and the guest introspection service vm (GI SVM) is not available after a redeployment of the vm.  The status in the NSX-T manager stays at "in-progress."