This is a known issue.
Currently, there is no resolution.
Workaround:
To workaround this issue:
If cloud-init is not installed
Note: This step is not required for vSphere 6.7 U3 and later.
- Open the /lib/systemd/system/open-vm-tools.service file.
- Add the line “After=dbus.service” under [Unit].
If cloud-init is installed
- Open the /lib/systemd/system/open-vm-tools.service file.
- Add the line “After=dbus.service” under [Unit].
Note: For Ubuntu, additional step is required if perl script is used as the customization engine:
- To Disable, run the below command:
disable cloud-init: sudo touch /etc/cloud/cloud-init.disabled
Or
- To remove cloud-init, run the below command:
remove cloud-init: sudo apt-get purge cloud-init