When updating from VMware Tools 10.0.0 to 10.0.5 in a Windows guest operating system, the following symptoms may appear.
[08:28:16:010]: Product: VMware Tools -- Error 1309. Error reading from file: C:\Sysadmin\Temp\vmwaretoolsextracted\VMware\VMware Tools\VMware VGAuth\VGAuthService.exe. System error 3. Verify that the file exists and that you can access it.
Error 1309. Error reading from file: C:\Sysadmin\Temp\vmwaretoolsextracted\VMware\VMware Tools\VMware VGAuth\VGAuthService.exe. System error 3. Verify that the file exists and that you can access it.
MSI (s) (58:6C) [08:28:16:019]: User policy value 'DisableRollback' is 0
MSI (s) (58:6C) [08:28:16:019]: Machine policy value 'DisableRollback' is 0 Action ended 8:28:16: InstallFinalize. Return value 3.
MSI (s) (58:6C) [08:28:16:273]: Product: VMware Tools -- Installation failed.
MSI (s) (58:6C) [08:28:16:274]: Windows Installer installed the product. Product Name: VMware Tools. Product Version: 10.0.5.3227872. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.
VMware vSphere ESXi 6.0
VMware vSphere ESXi 6.5
VMware vSphere ESXi 6.7
Note: If unable to list the program, logout and login as administrator or with equivalent permission.
For more information on Upgrading or Reinstalling VMware Tools, see the Repair or Change Modules in Windows Virtual Machines section in the vSphere Documentation Center.
Windows 10:
Windows 8, 8.1:
Windows 7, Windows Server 2008, Windows Server 2012, Windows Server 2016:
For more information about the Repair function, please contact Microsoft Support.