Unable to delete support bundle entry from vCenter VAMI

Products

• VMware vCenter Server

Issue/Introduction

• After manually deleting log bundles from vCenter via CLI, the vCenter VAMI does not reflect the deletion under Monitor > Logs. 
• The option to delete the entry within the VAMI is grayed out.

• Hovering over the "Error" under the Status column shows the error: "Support bundle process exited with exit code: 1" 

Environment

VMware vCenter Server 8.0

Resolution

The log bundle details within the VAMI are stored in an SQLite database under /var/vmware/applmgmt/support_bundle.db.

In order to remove the entry, perform the following steps.

1. Back up the support_bundle.db file:

cp /var/vmware/applmgmt/support_bundle.db /var/vmware/applmgmt/support_bundle.db_backup

2. Access the support_bundle.db:

sqlite3 support_bundle.db

3. Review the associated table:

select * from SUPPORT_BUNDLE_INFO;

4. To delete the entry:

delete from SUPPORT_BUNDLE_INFO where id = '1';

Note: id = '1' corresponds to the Description portion of the table.

5. Confirm the entry has been deleted:

select * from SUPPORT_BUNDLE_INFO;

6. Exit the database by pressing CTRL+D or by running: 

.quit

7. Refresh the VAMI page in the web browser.

Additional Information

/storage/log is the default location to where log bundles may be found. Log bundles are created with the following format: vc-support-###.tgz.