Unable to delete support bundle entry from vCenter VAMI
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Article ID: 316441
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Updated On:
Products
VMware vCenter Server
Issue/Introduction
- After manually deleting log bundles from vCenter via CLI, the vCenter VAMI does not reflect the deletion under Monitor > Logs.
- The option to delete the entry within the VAMI is grayed out.
- Hovering over the "Error" under the Status column shows the error: "
Support bundle process exited with exit code: 1
"
Environment
VMware vCenter Server 8.0
Resolution
The log bundle details within the VAMI are stored in an SQLite database under /var/vmware/applmgmt/support_bundle.db.
In order to remove the entry, perform the following steps.
- Back up the support_bundle.db file:
cp /var/vmware/applmgmt/support_bundle.db /var/vmware/applmgmt/support_bundle.db_backup
- Access the support_bundle.db:
sqlite3 support_bundle.db
- Review the associated table:
select * from SUPPORT_BUNDLE_INFO;
- To delete the entry:
delete from SUPPORT_BUNDLE_INFO where id = '1';
Note: id = '1' corresponds to the Description portion of the table.
- Confirm the entry has been deleted:
select * from SUPPORT_BUNDLE_INFO;
- Exit the database by pressing CTRL+D or by running:
.quit
- Refresh the VAMI page in the web browser.
Additional Information
/storage/log is the default location to where log bundles may be found. Log bundles are created with the following format: vc-support-###.tgz.
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