Unable to delete support bundle entry from vCenter VAMI
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Unable to delete support bundle entry from vCenter VAMI

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Article ID: 316441

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

  • After manually deleting log bundles from vCenter via CLI, the vCenter VAMI does not reflect the deletion under Monitor > Logs. 
  • The option to delete the entry within the VAMI is grayed out.
  • Hovering over the "Error" under the Status column shows the error: "Support bundle process exited with exit code: 1

Environment

VMware vCenter Server 8.0

Resolution

The log bundle details within the VAMI are stored in an SQLite database under /var/vmware/applmgmt/support_bundle.db.

In order to remove the entry, perform the following steps.

  1. Back up the support_bundle.db file:
cp /var/vmware/applmgmt/support_bundle.db /var/vmware/applmgmt/support_bundle.db_backup
  1. Access the support_bundle.db:
sqlite3 support_bundle.db
  1. Review the associated table:
select * from SUPPORT_BUNDLE_INFO;
  1. To delete the entry:
delete from SUPPORT_BUNDLE_INFO where id = '1';

Note: id = '1' corresponds to the Description portion of the table.
  1. Confirm the entry has been deleted:
select * from SUPPORT_BUNDLE_INFO;
  1. Exit the database by pressing CTRL+D or by running: 
.quit
  1. Refresh the VAMI page in the web browser.

Additional Information

/storage/log is the default location to where log bundles may be found. Log bundles are created with the following format: vc-support-###.tgz.