Error while upgrading vCenter 6.7 to 7. The vCenter Server appliance build number does not match with the vCenter Server appliance configured in the update repository

Products

• VMware vSphere ESXi
• VMware vCenter Server

Issue/Introduction

Symptoms:

Unable to upgrade vCSA server appliance from 6.7 to 7.0

(issue mostly seen with setups having external SSO/PSC)

 

Environment

• VMware vCenter Server 6.7.x Appliance

Cause

var/log/vmware/upgrade/upgrade.log or /var/log/vmware/converge/converge.log gives the following events  :

YYYY-MM-DDThh:mm:ss.300Z INFO converge Getting value 'username' from '/etc/applmgmt/appliance/update.conf'

YYYY-MM-DDThh:mm:ss.301Z INFO converge Getting value 'password' from '/etc/applmgmt/appliance/update.conf'

YYYY-MM-DDThh:mm:ss.301Z INFO converge https://vapp-updates.vmware.com/vai-catalog/valm/vmw/8d167796-34d5-4899-be0a-6daade4005a3/6.7.0.50000/manifest/manifest-latest.xml

YYYY-MM-DDThh:mm:ss.302Z INFO converge Fetching substring-after(/update/fullVersion/text(), "Build ")

YYYY-MM-DDThh:mm:ss.757Z INFO converge Root element: update

YYYY-MM-DDThh:mm:ss.758Z INFO converge Returning 18485166

YYYY-MM-DDThh:mm:ss.759Z INFO converge The vCenter Server appliance build number does not match with the vCenter Server appliance configured in the update repository.

YYYY-MM-DDThh:mm:ss.763Z ERROR converge Pre-checks failed for converge.

YYYY-MM-DDThh:mm:ss.767Z INFO converge Unsetting the converge running flag

YYYY-MM-DDThh:mm:ss.582Z INFO converge Cleanup successful with partial flag = True.

 

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Resolution

• First confirm the latest patch showing in the vCenter Server VAMI update repository settings :

• Once the above seems intact, get into vCSA shell using the below command:

appliancesh

• Then check check the settings on the CLI using the update.get command :

• Even after everything seems alright and you are still getting the message,
• We have to login to the vCenter through SSH again.
• From vCenter ssh just enter update.set --currentURL "default" this will convert the “Currenturl” setting back to the default repository. After you did this everything should be good to go like the below screenshot:

• Post that check the converge.log for the status and monitor services restarting