[Internal] Restoring SR data after the ticket has been closed

Products

• VMware vSphere ESXi

Issue/Introduction

A case was closed and the customer is requesting an analysis of previously uploaded logs.

Symptoms:
When a Support Request (SR) is closed, the data from the SR housed on scripts are kept 7 days after closure.

Resolution

There is no way to recover data from closed cases.

Additional Information

Broadcom embeds the principle of limited data retention into the design and operation of the services and systems it develops and maintains, and adheres to a defined record retention policy. Retention timelines for data in various systems, products and services will depend on the nature, scope and purpose of the system, product or service considered and of the data held therein; on the applicable contractual commitments; on the applicable legal and regulatory requirements; on the existence of a valid business need or legal obligation to retain the data.

https://docs.broadcom.com/doc/ca-information-security-practices