VMware Cloud Disaster Recovery (VCDR) Support Team may ask you to enable remote-tunnel / remote-access in order to check on any issues during troubleshooting of an ongoing investigation or to validate logs for any known issue based on the events observed during regular heartbeats.
To enable remote-tunnel / remote-access on the VLCR Connector VM
Login to VLCR Connector VM using "admin" credentials via SSH or console and run the below commands.
entersupportmode
support remote-access enable
support remote-access show
Example :vcdr-uptime-ohio-connector>> entersupportmode
vcdr-uptime-ohio-connector>> support remote-access enable
vcdr-uptime-ohio-connector>> support remote-access show
Note: The connector password is available in vLCR UI,