[vLCR] How to enable Remote Tunnel / Remote Access on VMware Live Cyber Recovery Connector Appliance

Products

• VMware Cloud on AWS

Issue/Introduction

VMware Cloud Disaster Recovery (VCDR) Support Team may ask you to enable remote-tunnel / remote-access in order to check on any issues during troubleshooting of an ongoing investigation or to validate logs for any known issue based on the events observed during regular heartbeats.

Resolution

To enable remote-tunnel / remote-access on the VLCR Connector VM

Login to VLCR Connector VM using "admin" credentials via SSH or console and run the below commands.

entersupportmode
support remote-access enable
support remote-access show

Example :

vcdr-uptime-ohio-connector>> entersupportmode
vcdr-uptime-ohio-connector>> support remote-access enable
vcdr-uptime-ohio-connector>> support remote-access show

Note: The connector password is available in vLCR UI, 

• Navigate via "Protected sites" tab
• In DR Connector inner pane, select hamburger menu icon 
• Select "show password" and copy the password.