Error during Compliance Scan Task of Hosts managed by Single Image when using HPE HSM plug-in for vLCM

Products

• VMware
• VMware vCenter Server

Issue/Introduction

Cluster is managed by Single Image
Firmware Add On is configured using iLo Amplifier provided Hardware Support Manager
Compliance check results with message:


/var/log/vmware/vmware-updatemgr/vum-server/hsm-service.log reports the error "Unable to find iLO details":

2022-02-25 11:28:36,329[Dummy-4]hsmService:758 [INFO] Hsm service result: {'output': '{"action": "SCAN", "complianceScanMap": {"host-ID": {"deviations": [], "fwCompliance": "UNAVAILABLE", "impact": {"finalRebootHwResetRequired": false, "finalRebootRequired": false, "intermediateRebootHwResetRequired": false, "intermediateRebootRequired": false, "maintenanceModeRequired": false, "postImageUpdateRequired": false, "preImageUpdateRequired": false}, "messages": ["Error: Compliance results unavailable for host host-ID. Reason: Unable to find iLO details"]}, "host-ID": {"deviations": [], "fwCompliance": "UNAVAILABLE", "impact": {"finalRebootHwResetRequired": false, "finalRebootRequired": false, "intermediateRebootHwResetRequired": false, "intermediateRebootRequired": false, "maintenanceModeRequired": false, "postImageUpdateRequired": false, "preImageUpdateRequired": false}, "messages": ["Error: Compliance results unavailable for host host-ID. Reason: Unable to find iLO details"]}, "host-ID": {"deviations": [], "fwCompliance": "UNAVAILABLE", "impact": {"finalRebootHwResetRequired": false, "finalRebootRequired": false, "intermediateRebootHwResetRequired": false, "intermediateRebootRequired": false, "maintenanceModeRequired": false, "postImageUpdateRequired": false, "preImageUpdateRequired": false}, "messages": ["Error: Compliance results unavailable for host host-ID. Reason: Unable to find iLO details"]}, "host-ID": {"deviations": [], "fwCompliance": "UNAVAILABLE", "impact": {"finalRebootHwResetRequired": false, "finalRebootRequired": false, "intermediateRebootHwResetRequired": false, "intermediateRebootRequired": false, "maintenanceModeRequired": false, "postImageUpdateRequired": false, "preImageUpdateRequired": false}, "messages": ["Error: Compliance results unavailable for host host-ID. Reason: Unable to find iLO details"]}}, "description": "Scan a set of hosts for firmware compliance and report remediation impact", "estimatedTimeRemaining": 0, "hosts": ["host-ID", "host-ID", "host-ID", "host-ID"], "id": "GENERIC-ID", "messages": ["Error occured during compliance scan task of [\'host-ID\', \'host-ID\', \'host-ID\', \'host-ID\']"], "operationStatusCode": 500, "progress": 100, "startTime": "1645784899.456302", "status": "FAILED"}', 'error': None}

Environment

VMware vCenter Server 7.0.x

Cause

iLo Information is not added for the host under Esxi host -> Configure -> HPE hardware Support Manager -> HPE iLO information

Resolution

Add iLo information for each host in the cluster:

Esxi host -> Configure -> HPE hardware Support Manager -> HPE iLO information

Additional Information

If you hit the error "vLCM Remediation Update Fails for Possibly Transient Reasons", Make sure iSUT is configured in Auto Deploy mode. Refer : https://blogs.vmware.com/virtualblocks/2020/11/19/vlcm-remediation-update-fails-for-possibly-transient-reasons/

Impact/Risks:
No impact.