SDDC Manager Workload domain page is not loading with error "Failed to load VI domains general hardware detail information. Something went wrong"

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:

When navigating to workload domains page, the following message is displayed:
"Failed to load VI domains general hardware detail information. Something went wrong.."

Error in /var/log/vmware/vcf/domainmanager/domainmanager.log

2023-02-21T06:14:14.505+0000 DEBUG [vcf_dm,4d368ff4954812c9,4543] [c.v.v.v.s.ViManagerServiceImpl,http-nio-127.0.0.1-7200-exec-6] Query inventory for domain: 0f529ea1-9fdf-4484-bcc6-584d60f7ea81
2023-02-21T06:14:14.719+0000 ERROR [vcf_dm,4d368ff4954812c9,4543] [c.v.v.v.s.r.ResourceAggregatorServiceImpl,http-nio-127.0.0.1-7200-exec-6] Caught an exception while getting Domains from resource aggregator.

Error in /var/log/vmware/vcf/operationsmanager.log

2023-02-23T06:53:57.728+0000 ERROR [vcf_om,0000000000000000,0000] [o.a.c.c.C.[.[.[.[dispatcherServlet],http-nio-127.0.0.1-7300-exec-6] Servlet.service() for servlet [dispatcherServlet] in context with path [/operationsmanager] threw exception [Request processing failed; nested exception is java.lang.NullPointerException] with root cause
java.lang.NullPointerException: null

 

Environment

Vmware Cloud Foundation 4.5
VMware Cloud Foundation 4.x

Cause

This issue occurs in an uncommon scenario where an upgrade was available for a domain and the domain was deleted before performing an upgrade.

Resolution

Resolved in VCF 4.5.2 release

Workaround:

To workaround the issue, please follow the below mentioned steps:

1. Take a snapshot of SDDC Manager. 
2. ssh to the SDDC manager and open a session as root.
3. Execute: python3 /opt/vmware/vcf/lcm/lcm-app/bin/bundle_cleanup.py <ESXi Bundle ID>