SOS Support Bundle creation fails post SDDC-Manager Backup and Restore.

Products

• VMware Cloud Foundation

Issue/Introduction

The SOS Support Bundle creation operation status API gives the error "ID_NOT_FOUND".

 

Environment

Vmware Cloud Foundation 5.1

Cause

When the SDDC-Manager backup operation and the SoS log collection operations are performed simultaneously, there can be a chance that the Backup operations may backup some files that are related to the Sqlite sos db write lock file. When the SDDC-Manager is restored using this backup file, the write lock is acquired on the Sqlite db which does not allow the new writes.

Resolution

Currently,there is no resolution.

Workaround:

Restart the 'sosrest' service.

1. SSH into the SDDC Manager with vcf user
2. Switch the user to the root
   

   su -

3. Restart the 'sosrest' service.
   

   systemctl restart sosrest

4. Verify if the service is active:
   
   

   systemctl status sosrest

5. Retry the SOS bundle generation.