SOS Support Bundle creation fails post SDDC-Manager Backup and Restore.

Products

• VMware Cloud Foundation

Issue/Introduction

This article will help users to unblock this issue.

Symptoms:

The SOS Support Bundle creation operation status API gives the error "ID_NOT_FOUND".

Environment

Vmware Cloud Foundation 5.1

Cause

When the SDDC-Manager backup operation and the SoS log collection operations are performed simultaneously, there can be a chance that the Backup operations may backup some files that are related to the Sqlite sos db write lock file. When the SDDC-Manager is restored using this backup file, the write lock is acquired on the Sqlite db which does not allow the new writes.

Resolution

Currently there is no resolution.

Workaround:

Restart the 'sosrest' service.

1. SSH into SDDC-Manager wuth vcf user and su to root
2. Run the below command
   • systemctl restart sosrest