SDDC Manager incorrectly reports subscription read-only mode after upgrade to VCF 4.5

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:

• SDDC Manager shows subscription read-only mode after VCF 4.5 upgrade.
• A warning banner is seen in the UI:
  • SDDC manager is in subscription-ready mode that will expire in null days. Adding infrastructure to the inventory is deactivated until you complete the subscription process.
• Skyline reports that the connection to SDDC Manager is unhealthy.
• You are using a VMware VSPP program which is already subscription based but SDDC Manager interprets that as running a VCF+ license.
• Seen in both new and existing deployments.

Environment

Vmware Cloud Foundation 4.5

Cause

• The current license model used in the VCF Environment is perpetual.
• Using the below APIs, confirm the current license model:

 

TOKEN=$(curl -d '{"username" : "[email protected]", "password" : "<PASSWORD>"}' -H "Content-Type: application/json" -X POST https://<SDDC-MANAGER-FQDN>/v1/tokens -k | jq -r '.accessToken')

curl -H "Authorization: Bearer $TOKEN" -H "Content-Type: application/json" https://localhost/v1/licensing-info -k -i

Resolution

This is a known issue that only affects VCF 4.5.0 environments and has been resolved from VCF 4.5.1 release onwards.

Workaround:
To workaround the issue, Reboot the SDDC Manager.

If the issue persists, attempt the following steps:

1. Take a snapshot of the SDDC Manager VM.
2. SSH to the SDDC Manager using vcf then su to root
3. Edit the /opt/vmware/vcf/commonsvcs/conf/feature.properties file and add the following entries:

vi /opt/vmware/vcf/commonsvcs/conf/feature.properties

#Enable/disable the vcf subscription feature
 

feature.vcf.plus.subscription=false <<<< set this value to false
feature.vcf.plus.subscription.vxrail=false <<<< set this value to false

4.  Reboot the SDDC Manager and check if issue is resolved.