Patching ESXi host via SDDC fails at precheck and upgrade due to EMM on hosts with Zerto VM.
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Patching ESXi host via SDDC fails at precheck and upgrade due to EMM on hosts with Zerto VM.

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Article ID: 316026

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Updated On:

Products

VMware Cloud Foundation

Issue/Introduction

  • Running precheck/upgrade on environments with Zerto VMs failed at entering Maintenance Mode.


Environment

VMware Cloud Foundation 4.x
VMware Cloud Foundation 5.x

Resolution

To Workaround the precheck:
  • Disable the dry run precheck by running the below:
    • Take a snapshot of the SDDC manager VM.
    • SSH to SDDC Manager using vcf and elevate to root with su.
    • vi /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties
    • Add the following lines to the end of the file
lcm.nsxt.suppress.dry.run.emm.check=true
lcm.esx.suppress.dry.run.emm.check.failures=true
  • save and exit the file: wq!
  • Restart the lcm service using below command 
systemctl restart lcm

For the upgrade we will need to power off the Zerto VMs. 
  • Follow the below Zerto doc to power off the site. (Please validate with Zerto support before executing the steps in the below article)
  • Once the nodes are down you can proceed with the upgrade and power them back on once done. 
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