Failed backup job alerts in vRealize Operations cannot be cancelled

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• You are using the SDDC Health Management Pack and/or Cloud Provider Pod Management Pack for vRealize Operations
• A vCenter Server Appliance (vCSA) backup job fails or is cancelled, and the backup job is marked as failed
• An alert appears in vRealize Operations informing you that you have a failed backup job
• The alert is cancelled but later re-appears in vRealize Operations 

Environment

VMware vRealize Operations 8.x

Resolution

This is a known issue affecting vRealize Operations.  There is no resolution at this time.

Workaround:
To work around the issue:

1. Log into the vRealize Operations User Interface (UI) in a browser

Example: https://vRealizeOperationsIPorFQDN where vRealizeOperationsIPorFQDN is the IP or Fully Qualified Domain Name (FQDN) of your instance

2. From the Administration > Solutions page, stop the SDDC Management Pack adapter instance(s)
3. Navigate to Administration > Inventory
4. Expand Object types, and then select VCenterBackupJobs
5. In the toolbar along the top of the Inventory Screen, click the red square (stop button) to stop collection for any old VCenterBackupJobs objects.

Note: If the above steps do not resolve the issue, please proceed. In vCenter, there is a file that retains the last state of these backup jobs that can become stale. This file can be safely removed as it will be generated again when the next backup job is started.

6. SSH into the vCenter Server Appliance as root
7. Create a temporary directory

mkdir /storage/applmgmt/backup_restore/tmp/

8. Move the current backup-history.json file into the temporary directory

 

mv /storage/applmgmt/backup_restore/backup-history.json /storage/applmgmt/backup_restore/tmp/

9. Restart the applmgmt service

service-control --restart applmgmt

10. Start the SDDC management pack adapter instance (s) and monitor for new alerts

Additional Information

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