To fix timeout error causing failure of vCenter logs collection.
Symptoms:
["ScheduledPluginServiceScheduledTask-thread-1"/x.x.x.x ERROR] [com.vmware.loginsight.scheduled.ScheduledPluginService] [Timeout while waiting for WCP events from 'vcenter.vcloudb.lan', timeout=600000 millis. vCenter can't complete requested range in time. Increasing vsphere's config event-collection-timeout-millis may mitigate the problem but that may introduce delays to other vCenter collectors.]
The default timeout value is set to "600000 milliseconds". Due to too many events at once, some logs will be missed. In order to prevent losing events, the timeout value should be increased.
This can be fixed by increasing the timeout value by following the below steps.
Note: Take a snapshot of each Aria Operations for Logs appliance in the cluster or backup of the config file before making the changes.
Steps:
<event-collection-timeout-millis value="1200000" />
Sample:
If this method does not work you will need to update the 'loginsight-config.xml#xxx' file on the Aria Operations for Logs appliance.
cd /storage/core/loginsight/config
cp loginsight-config.xml#xxx loginsight-config.xml#xxx.old
vi loginsight-config.xml#xxx
<event-collection-timeout-millis value="1200000" />
service loginsight restart