The UI is inaccessible after rebooting the vRealize Operations Tenant App appliance

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• After rebooting the vRealize Operations Tenant App for vCloud Director appliance, the UI is inaccessible
• In an SSH session to the appliance and running the command docker ps, the plugin container is the only one running. Under normal conditions, UI and Cassandra containers will be running as well.

Cause

This issue is caused by docker images that were removed as part of cleanup during subsequent boot.

Resolution

This is a known issue affecting vRealize Operations Tenant App for vCloud Director 8.6, and is resolved in version 8.6.1.

Workaround:
To workaround the issue:

1. Take a snapshot of the vRealize Operations Tenant App for vCloud Director VM through the vSphere Web Client
2. SSH to the vRealize Operations Tenant App for vCloud Director as root
3. Run the following command

docker images -a

4. If "vmware/vrops-vcd-tenant-app-db-cassandra"  is missing from the output of the previous step, run the following command

docker load -i /opt/vmware/db/vrops-vcd-tenant-app-db-cassandra.tar.gz

5. If "vmware/vrops-vcd-tenant-app-plugin"  is missing from the output of step 3, run the following command

   docker load -i /opt/vmware/plugin/vrops-vcd-tenant-app-plugin.tar.gz

6. If "vmware/vrops-vcd-tenant-app-ui"  is missing from the output of the step 3, run the following command

docker load -i /opt/vmware/app/vrops-vcd-tenant-app-ui.tar.gz

7. Open /opt/vmware/va/config/subsequentboot.sh using a text editor of your choice
8. Comment out (add a # symbol to the beginning of the line) remove_existing_images
9. Save the file and exit
10. Reboot the vRealize Operations Tenant App for vCloud Director appliance