Plugin configuration fails to handshake error in vRealize Operations Tenant App 8.6.1

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Uploading the vRealize Operations Tenant App for vCloud Director plugin to vCloud Director fails, hence the plugin configuration fails. This can occur in either fresh deployments or upgrades to Tenant App 8.6.1 instance.

Cause

This issue is caused when the handshake fails between vRealize Operations Tenant App for vCloud Director.  In Tenant App 8.6.1, an api http://<VCD>/api/versions is called during plugin registration to fetch all supported api versions from vCloud Director. It runs on port 80 (http) to fetch the result. In the event port 80 is not opened in an environment, it will fail with a handshake error.

Resolution

This is a known issue in vRealize Operations Tenant App for vCloud Director 8.6.1 due to a design change.

Workaround:
To workaround the issue:

Open port 80 between the Tenant app and vCloud Director to register the plugin successfully. You may disable port 80 after the plugin registration is successful if you prefer to not leave it open indefinitely, as the port is only used during plugin registration.

Once port 80 is opened, follow the below steps to configure the plugin.

1. Log into the vRealize Operations Tenant App UI.
2. Navigate to Administration > Support and stop the vCloud Director plugin which has failed to configure properly.
3. Configure the plugin with all the required fields populated and click Finish.
4. Verify that plugin is uploaded successfully in vCloud Director customize portal.

Note: You can check the plugin configuration in the below log files for any issues
 

/data/logs/plugin/install.log
/data/logs/plugin/vcd_api.log