Smarts NCM; The NCM Smarts Adapter not connecting to SAM domain.

Products

• VMware Smart Assurance

Issue/Introduction

To clarify the Smarts SAM domain must be a standalone domain and not part of a Smarts Failover configuration.

Symptoms:
The NCM Smarts adapter cannot connect to the Smarts SAM domain.  After entering the desired broker, in the NCM Smart Adapter Configuration screen, there were no SAM domains available to select.

Environment

VMware Smart Assurance - SMARTS

Cause

The NCM Smarts Adapter was never designed to work with the Smarts Failover configuration.

Resolution

There is no other resolution other than to attach the NCM Smarts Adapter to a standalone Smarts SAM domain and Smarts SAM broker that is not part of a Smarts failover environment.