Cannot connect to a Domain Manager using the SAM Global Console interface

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:

• Can connect to the Smarts Domain Managers using DMCTL
• Cannot connect to a Smarts AM Domain Manager using the Smarts SAM Global Console interface
• The following error is reported at the Smarts SAM Global Console when attempting to connect with the Domain Manager:
  Cannot attach to GlobalManager:
  com.smarts.store.SmStoreException: Cannot find Manager AM-PM server on X.X.X.X: Connection timed out: connect

Environment

Smarts 10.1.X

Cause

The port that the Smarts Domain Manager server uses is blocked by a firewall.

Resolution

To resolve this issue, you must open the port on the firewall that is used by the Smarts Domain Manager server.