VMware Smarts Assurance 10.1.x in place upgrade to new 10.1.x upgrade errors regarding ERROR "Flexeraak1: /opt/InCharge/SAM/smarts/toolbox/OTP/erts-9.2/bin/(xxxx) (Text file busy)"

Products

• VMware Smart Assurance

Issue/Introduction

To assist in troubleshooting the VMware Smarts Assurance 10.1.x in place upgrade to new 10.1.x upgrade error:

"Flexeraak1: /opt/InCharge/SAM/smarts/toolbox/OTP/erts-9.2/bin/(xxxx) (Text file busy)".

Symptoms:
During an in-place upgrade from 10.1.2 to 10.1.7 the install log reported the following: 

Additional Notes: ERROR - Flexeraak1: /opt/InCharge/SAM/smarts/toolbox/OTP/erts-9.2/bin/erl_child_setup (Text file busy)
Additional Notes: ERROR - Flexeraak1: /opt/InCharge/SAM/smarts/toolbox/OTP/erts-9.2/bin/inet_gethost (Text file busy)
Additional Notes: ERROR - Flexeraak1: /opt/InCharge/SAM/smarts/toolbox/OTP/erts-9.2/bin/beam.smp (Text file busy)
Additional Notes: ERROR - Flexeraak1: /opt/InCharge/SAM/smarts/toolbox/OTP/erts-9.2/bin/epmd (Text file busy)
Flexeraak1: /opt/InCharge/SAM/smarts/toolbox/OTP/erts-9.2/bin/erl_child_setup (Text file busy)
Flexeraak1: /opt/InCharge/SAM/smarts/toolbox/OTP/erts-9.2/bin/inet_gethost (Text file busy)
Flexeraak1: /opt/InCharge/SAM/smarts/toolbox/OTP/erts-9.2/bin/beam.smp (Text file busy)
Flexeraak1: /opt/InCharge/SAM/smarts/toolbox/OTP/erts-9.2/bin/epmd (Text file busy)

To fix this issue, we have data from a 10.1.2 to 10.1.7 in-place upgrade.
Install.SAM_SUITE.10.1.7.0.log 

Environment

VMware Smart Assurance - SMARTS

Cause

During the in-place upgrade process the ic-serviced service restarts the stopped Smarts services

Resolution

1. Shut down all SMARTS services
   /etc/init.d/ic-serviced stop
2. Edit the ic-serviced script
   vi /etc/init.d/ic-servicd
3. Locate and comment out the SM_HOME line
   Save the file
   Then, perform the in-place upgrade.
4. After the upgrade edit the ic-serviced script
   vi /etc/init.d/ic-serviced
5. Remove the comment from the SM_HOME line
6. Start the smarts services
   /etc/init.d/ic-serviced start

 

Additional Information

Impact/Risks:
The impacted files may not be upgraded properly when they report text file busy.