The software update process appears to be stuck as the main workstation window cannot be closed
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The software update process appears to be stuck as the main workstation window cannot be closed

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Article ID: 315620

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Updated On:

Products

VMware Desktop Hypervisor

Issue/Introduction

Symptoms:
The Workstation Software Update process prompts the user to close the main window. The main window is unresponsive to close action via the close button. This is preventing the completion of the update.

Resolution

Note: This issue is fixed in the latest Workstation 17.0.2 version. The issue is expected to appear while upgrading from 17.0.0/17.0.1 to 17.0.2.
The issue is not expected to appear for the upgrades from 17.0.2 to higher versions

Workaround:
Workaround: 1
  1. While the main window appears to be stuck, Open task manager.
  2. If any VM is powered-on or open in any tab
    a. Cancel the upgrade
    b. Ensure that the open VMs are powered off / closed.
    c. Start the upgrade again.
  3. Kill the 'vmware.exe' process from task manager

Workaround: 2
  1. When the user sees the issue, the newer version of WS installer is already downloaded to this location. 
%USERPROFILE%\AppData\Local\VMware\vmware-download-D408\cdstmp_ws-windows_17.0.2_21581411\VMware-workstation-17.0.2-21581411.exe
 E.g. C:\Users\userxxx\AppData\Local\VMware\vmware-download-D408\cdstmp_ws-windows_17.0.2_21581411\VMware-workstation-17.0.2-21581411.exe
  1. Copy the installer from this location to a different folder (say c:\TempFolder ) before responding to the error dialog box (This folder will be deleted after user responds to the dialog box).
  2. Click on the OK button on the error dialog box
  3. Close Workstation
  4. Run c:\TempFolder\VMware-workstation-17.0.2-21581411.exe and complete the update


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