Error: "Something went wrong" when adding VeloCloud Orchestrator as a datasource to vRealize Network Insight Cloud

Products

• VMware Aria Operations for Networks

Issue/Introduction

Symptoms:

Error: "Something went wrong" when adding VeloCloud Orchestrator as a datasource to vRealize Network Insight Cloud

The VeloC API may return with an error similar to:

WARN [2020-10-30 20:21:05,739] velocloud.southbound.VeloCloudRetrofitClientWrapper:[VeloCloudRetrofitClientWrapper:getEnterprise:187] - [VELOCLOUD_https://vcohost.velocloud.net_text_here] - API call failed for url: https://vcohost.velocloud.net with error string: okhttp3.ResponseBody_1@749ce90
WARN [2020-10-30 20:21:05,740] velocloud.tasks.VeloCloudConfigTask:[VeloCloudConfigTask:fetchAndPushManager:171] - [VELOCLOUD_https://vcohost.velocloud.net_Config_OpMgr-0] - Failed to fetch config data for velocloud manager: vcohost.velocloud.net
java.lang.RuntimeException: Error while executing getEnterprise
        at com.vnera.dataproviders.core.impl.velocloud.utils.VeloCloudUtils.getEnterprise(VeloCloudUtils.java:243)
...
Caused by: java.lang.RuntimeException: API call failed with error code 400
        at com.vnera.dataproviders.core.impl.velocloud.southbound.VeloCloudRetrofitClientWrapper.getEnterprise(VeloCloudRetrofitClientWrapper.java:188)
...

Environment

VMware vRealize Network Insight 6.x

Cause

The account being used for adding the datasource has multiple customers associated with it.

Resolution

Use an account with only the desired account associated with it.