Mouse not working after installing VMware Tools in converted virtual machine

Products

• VMware Desktop Hypervisor

Issue/Introduction

• User's mouse stops working in a converted Windows virtual machine after installing VMware Tools.
• VMware Tools is causing a conflict with mouse drivers.
• User is using a converted Internet Explorer Application Compatibility VPC Image.

Environment

VMware Fusion 2.x
VMware Fusion Pro 10.x
VMware Fusion Pro 8.x
VMware Fusion 5.x
VMware Fusion 4.x
VMware Fusion 8.x
VMware Fusion 3.x
VMware Fusion 10.x
VMware Fusion 7.x
VMware Fusion 6.x

Resolution

If the mouse is not working inside a converted virtual machine, the third-party mouse drivers (ideally before converting the virtual machine) should be removed, including Virtual PC drivers.

 

If it's not possible to remove the third-party drivers, user can customize the installation of VMware Tools to avoid installing the mouse driver. To do so:

1. Launch Fusion.
2. Go to Virtual Machine > Install VMware Tools. For more information on installing Tools, see Uninstalling and manually installing VMware Tools in VMware Fusion.
3. This takes user to the installation wizard.
4. Select Custom Installation.
5. Deselect Mouse Driver from VMware device drivers.
6. Follow the screen for installation.
7. Reboot the virtual machine. The mouse now functions properly.

If user still cannot get the mouse to work, see Fixing a mouse or keyboard that is not working or is slow to respond in a Fusion virtual machine.

Additional Information

Mouse and Keyboard doesn't function in the VM after Catalina 10.15.x Upgrade