"VMware Workstation and Device/Credential Guard are not compatible" error in VMware Workstation on Windows 10 host

Products

• VMware Desktop Hypervisor

Issue/Introduction

This article provides steps to disable Hyper-v for a Windows 10 Host.

Symptoms:

• Powering on the virtual machine in VMware Workstation 12.5 or later version on a Windows 10 1909 or earlier host fails to start in following situation:
  • Credential Guard/Device Guard is enabled.
  • Windows Sandbox is enabled
  • Virtual machine platform is enabled
  • WSL2 is enabled
  • Hyper-V is enabled

• Error message in VMware Workstation Pro/Player similar to:

VMware Workstation and Device/Credential Guard are not compatible. VMware Workstation can be run after disabling Device/Credential Guard.

Environment

VMware Workstation Player 15.x (Windows)
VMware Workstation Player 14.x (Windows)
VMware Workstation Pro 15.x (Windows)
VMware Workstation Player 16.x (Windows)
VMware Workstation Player 12.x (Windows)
VMware Workstation Pro 12.x (Windows)
VMware Workstation Pro 16.x (Windows)
VMware Workstation Pro 14.x (for Windows)

Cause

This issue occurs because Hyper-V is incompatible with Workstation Pro or Workstation Player.

Resolution

Process to troubleshoot the error:

To troubleshoot the error follow the steps below:

• If your Host has Windows 10 20H1 build 19041.264 or newer, upgrade/update to Workstation 15.5.6 or above.

For more details,refer Minimum requirement for Windows Host VBS support in VMware Workstation

• If your Host has Windows 10 1909 or earlier, disable Hyper-V on the host to resolve this issue.

Steps to Disable Hyper-V:

Note:
It is recommended to take back up of your data and have system restore points as a safety measure. The following features would not work anymore once the Hyper-V is disabled

• Credential Guard/Device Guard
• Windows Sandbox
• Virtual machine platform
• WSL2
• Hyper-V

Verify Virtualization-based Security (VBS) is Enabled/Not Enabled:

      1. Open msinfo32/system information on Windows 10

      2. Under System Summary on the Right-hand page, scroll down to Virtualization-based Security and
          ensure the Value is set to Not enabled.

      3. If the value is set to enabled follow the steps given below according to disable Hyper-V.

1. Turn Off Hyper-V

1. Go to "Turn Windows features on or off"
2. Make sure Hyper-v is not ticked.
3. If it is Ticked, untick it and click "Ok".

2. Open command prompt window as an administrator   

1. Run “bcdedit /enum {current}”
2. Note down the hypervisorlaunchtype in case this needs to be reverted
3. Run “bcdedit /set hypervisorlaunchtype off” to disable hypervisor Close the command prompt after   executing the commands and restart the system.

We should be able to power on the Virtual Machine in Workstation now.
 

Process to turn off virtualization-based Security:

Below steps can be followed to turn off virtualization-based Security for Windows 10 Home & Pro:

For Microsoft Windows 10 Pro & above:

1. Edit group policy (gpedit)
2. Go to Local Computer Policy > Computer Configuration > Administrative Templates > System
3. Double Click on Device Guard on the right hand side to open.
4. Double Click on "Turn On Virtualization Security" to open a new window
5. It would be "Not Configured", Select "Disable" and click "Ok"
6. Close the Group Policy Editor.
7. Restart the system

For Microsoft Windows 10 Home:

Note: This procedure modifies the Windows registry. Before making any registry modifications, ensure that you have a current and valid backup of the registry and the virtual machine. For more information on backing up and restoring the registry, see the Microsoft Knowledge Base article 256986.

1. Open Registry Editor
2. Go to HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > DeviceGuard
3. On the right-hand side, write a new key

      a. Right Click > New > DWORD (32-bit) Value

      b. Name this Value "EnableVirtualizationBasedSecurity"

          By default, it should be 0, Double click, and confirm the value

      4. Go to HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Lsa
      5. On the right-hand side, write a new key

       a. Right Click > New > DWORD (32-bit) Value

       b. Name this Value "LsaCfgFlags"

 By default, it should be 0, Double click, and confirm the value

For more information on Device Guard or Credential Guard, see the Microsoft article Manage Windows Defender Credential Guard.

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Additional Information

Minimum requirement for Windows Host VBS support in VMware Workstation (76918)

Impact/Risks:

Hyper-v virtual machine cannot be started after this change.