Error codes 2349 and 1603 when applying minor upgrades to vCenter Server 6.x on Windows

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• vCenter server 6.x fails with error codes 2349 and 1603
• You see the error message:

Installation of component vmware python components failed with error code 1603. Check the logs for more details
The installer has encountered an unexpected error installing this package. This may indicate a problem with the package. The error code is 2349

 

• In vc-install.txt you see entries similar to:

Failed Stage: install-packages

Logs: C:\Users\ADMINI~1\AppData\Local\Temp\pkgmgr-comp-msi.log

C:\Users\ADMINI~1\AppData\Local\Temp\vminst.log

 

• In vim-vcs-msi.log you see entries similar to:

DEBUG: Error 2835: The control ErrorIcon was not found on dialog InstallError

Internal Error 2835. ErrorIcon, InstallError

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2349.

MSI (c) (D8!7C) [21:31:50:012]: Product: VMware vCenter Server -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2349.

Action 21:32:32: PercentComplete. Install failed, performing rollback

CustomAction VM_InstallRemoveEmbeddedPackages returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 21:36:36: VM_InstallRemoveEmbeddedPackages. Return value 3.

MSI (c) (D8:94) [21:36:36:980]: Doing action: VM_FinishInstallWithError

Action 21:36:36: VM_FinishInstallWithError.

Action start 21:36:36: VM_FinishInstallWithError.

MSI (c) (D8:F4) [21:36:37:014]: Invoking remote custom action. DLL: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI4C43.tmp, Entrypoint: VM_FinishInstallWithError

 

• In vminst.log you see entries similar to:
   

2019-02-21 21:26:20.144+05:30| vcsInstUtil-9451621| E: PitCA_QueryServiceConfig: OpenService failed for vmware-vsan-health service. Error code: 1060.

2019-02-21 21:26:20.144+05:30| vcsInstUtil-9451621| I: VM_StopCustomServices: Service not found: vmware-vsan-health

2019-02-21 21:31:55.732+05:30| vcsInstUtil-9451621| I: PitCA_MessageBox: Displaying message: "Installation of component VMware Python components failed with error code '1603'. Check the logs for more details."

2019-02-21 21:36:36.917+05:30| vcsInstUtil-9451621| E: LaunchPkgMgr: Overall operation has failed

2019-02-21 21:36:37.093+05:30| vcsInstUtil-9451621| I: Entering function: VM_FinishInstallWithError

2019-02-21 21:36:37.093+05:30| vcsInstUtil-9451621| I: InstallStatus_SetStage: install stage: install-end / (NULL)

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

For more information on 1603 Error see: Error Code 1603 VMware

Environment

VMware vCenter Server 6.7.x
VMware vCenter Server 6.0.x
VMware vCenter Server 6.5.x

Cause

This issue can occur due to firewalls or antivirus services running on the Windows Operating System.

Resolution

To resolve this issue, disable any services that could be blocking the upgrade:

• Disable any 3rd party firewall services in the Operating System (if applicable)
• Stop windows firewall service if it is running
• Disable antivirus

Attempt the upgrade again and enable the services once complete.

If this issue persists, contact VMware Support and note this Article ID (67399) in the problem description. For more information, see How to Submit a Support Request.