This article provides steps to troubleshoot issues while configuring vCenter Single Sign On on the vCenter Server Appliance. It helps you to eliminate common causes for the problem by verifying the scope of the problem as well as configuration and database related problems that could cause an issue.
Symptoms:
- Cannot configure the vCenter Server Appliance.
- Configuring the vCenter Server Appliance fails.
- You see one of these errors:
-
- An unexpected error has occurred during the database operation. Please double check the database configuration.
- Invalid database user or administrator name or password.
- Failed to authenticate the SSO administrator user
- The user or group supplied for default vCenter administrator does not exist
- Possible duplicate registration of a service with SSO detected.
- Failed to connect to VMware lookup service https://servername:7444/lookupservice/sdk - SSL certificate verification failed
- Failed to communicate with the vCenter Single Sign On Server http://servername:7444/ims/STSService