Symptoms:
- When we click on Update manager tab we get an error message "Problem occurred while connecting to the Update Manager server. See the vSphere Web Client logs for more details".
updatemgr-utility.log:
[2019-11-19 12:19:35,876 INFO] Install Key store for Jetty
[2019-11-19 12:19:36,905 INFO] Keystore installed successfully.
[2019-11-19 12:19:37,203 INFO] Updating VUM extension with VC
[2019-11-19 12:19:37,433 INFO] Updating CM service info
[2019-11-19 12:19:37,433 INFO] Enter updateCmServiceInfo
[2019-11-19 12:19:37,433 INFO] Client's property file: /usr/lib/vmware-updatemgr/firstboot/updatemgr.properties
[2019-11-19 12:19:37,625 ERROR] CM ReRegisterService failure. Exception is (cis.cm.fault.ComponentManagerFault) {
dynamicType = <unset>,
dynamicProperty = (vmodl.DynamicProperty) [],
msg = '',
faultCause = <unset>,
faultMessage = (vmodl.LocalizableMessage) [],
errorCode = 0,
errorMessage = 'UNKNOWN'
}
[2019-11-19 12:19:37,625 ERROR] Unable to update CM service info
cm.log
2019-11-19T12:19:37.477+01:00 [pool-2-thread-1 [] INFO com.vmware.vim.lookup.client.SiteAffinityServerEndpointProvider (95e80f53-2516-487a-b704-d2760bbd8add)] Site affinity is disabled
2019-11-19T12:19:37.602+01:00 [pool-2-thread-1 [] INFO com.vmware.vim.sso.client.impl.SiteAffinityServiceDiscovery (95e80f53-2516-487a-b704-d2760bbd8add)] Site affinity is disabled
2019-11-19T12:19:37.621+01:00 [pool-2-thread-1 [] ERROR com.vmware.vim.sso.client.impl.SoapBindingImpl (95e80f53-2516-487a-b704-d2760bbd8add)] The SSL certificate of STS service cannot be verified
com.vmware.vim.sso.client.impl.ssl.UntrustedSslCertificateException: The SSL certificate of STS service cannot be verified
at com.vmware.vim.sso.client.impl.ssl.StsSslTrustManager.validateServerIdentityWithThumbprint(StsSslTrustManager.java:227) ~[wstClient.jar:?]