The mouse pointer does not function properly in the VMware vSphere Web Client HTML5 virtual machine console

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:
When you launch a HTML5 virtual machine console from within the VMware vSphere Web Client, you experience these symptoms:

• The mouse pointer does not function properly within the virtual machine console window
• It is not possible to select or click on some regions within the console
• Keyboard mapping are incorrect when using non US English keyboard layout

Notes:

• You must use a supported browser
• You have the VMware Client Integration Plug-in installed

Environment

VMware vCenter Server 6.0

Resolution

This is a known issue affecting VMware vCenter Server 6.0.

This issue is resolved in VMware vCenter Server 6.0 Update 2, available at VMware Downloads.

 

To work around this issue, use one of these options:

• Use the VMware Remote Console. For more information, see Downloading and Installing the standalone VMware Remote Console (VMRC) in vSphere 5.x and 6.0 (2091284).
• Access the virtual machine console from the VMware vSphere Client.
• Install VMware Tools on the virtual machine and increase the screen resolution until the mouse pointer has a full range of movement.

Additional Information

Mouse & Keyboard does not function in Virtual Machine after macOS Catalina 10.15.x Upgrade
Downloading and Installing the standalone VMware Remote Console (VMRC) in vSphere 5.x and 6.0