The mouse pointer does not function properly in the VMware vSphere Web Client HTML5 virtual machine console

Products

• VMware vCenter Server 6.0

Issue/Introduction

When you launch a HTML5 virtual machine console from within the VMware vSphere Web Client, you experience these symptoms:

• The mouse pointer does not function properly within the virtual machine console window
• It is not possible to select or click on some regions within the console
• Keyboard mapping are incorrect when using non US English keyboard layout

Notes:

• You must use a supported browser
• You have the VMware Client Integration Plug-in installed

Resolution

This is a known issue affecting VMware vCenter Server 6.0.

This issue is resolved in VMware vCenter Server 6.0 Update 2, available at ProductFiles - Support Portal - Broadcom support portal

 

To work around this issue, use one of these options:

• Use the VMware Remote Console. For more information, see Downloading and Installing the standalone VMware Remote Console (VMRC) in vSphere 5.x and 6.0 (2091284).
• Access the virtual machine console from the VMware vSphere Client.
• Install VMware Tools on the virtual machine and increase the screen resolution until the mouse pointer has a full range of movement.

Additional Information

Downloading and Installing the standalone VMware Remote Console (VMRC) in vSphere 5.x and 6.0