Error - An error occurred while starting service 'pschealth'
Article ID: 315255
Updated On:
Products
VMware vCenter Server
Issue/Introduction
Symptoms:
- While upgrading VCSA 6.0 to 6.x, getting error message:
An error occurred while starting service 'pschealth'
- In firstbootInfrastructure.log file, you will see entries similar to:
2017-05-16T16:11:18.377Z INFO firstbootInfrastructure [Finished] /usr/lib/vmware-netdumper/firstboot/netdump-firstboot.py is complete
2017-05-16T16:11:18.379Z INFO firstbootInfrastructure Running firstboot script: ['/opt/vmware/bin/python', '/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py', '--action', 'firstboot', '--compkey', u'pschealth', '--errlog', u'/var/log/firstboot/pschealth-firstboot.py_7866_stderr.log']
2017-05-16T16:12:18.25Z INFO firstbootInfrastructure [Failed] /usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py is complete
2017-05-16T16:12:18.27Z WARNING firstbootInfrastructure Bug component info file does not exist
2017-05-16T16:12:18.27Z INFO firstbootInfrastructure Firstboot duration: -254 sec
2017-05-16T16:12:18.27Z INFO firstbootInfrastructure First boot is a failure
2017-05-16T16:12:18.009Z ERROR starting pschealth rc: 2, stdout: , stderr: Start service request failed. Error: Service crashed while starting
2017-05-16 16:12:18,009 ERROR 119 PSCHealth Firstboot failed
2017-05-16 16:12:18,011 ERROR 120 Exception: Traceback (most recent call last):
File "/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py", line 105, in main pschealthFB.firstbootAction()
File "/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py", line 74, in firstbootAction self.startService()
File "/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py", line 63, in startService self.start_service()
File "/usr/lib/vmware/site-packages/cis/firstboot.py", line 272, in start_service service_start(self.get_eff_service_name())
File "/usr/lib/vmware/site-packages/cis/utils.py", line 742, in service_start raise ServiceStartException(svc_name)
ServiceStartException: {"resolution": null,"detail": [{"args": ["pschealth"], "id": "install.ciscommon.service.failstart", "localized": "An error occurred while starting service 'pschealth'", "translatable": "An error occurred while starting service '%(0)s'"}],"componentKey": null, "problemId": null}
PSChealth service not starting seems to be just a symptom. Some of the PSC service is not responding and health monitor exits.
2017-05-16T16:11:18.756354+00:00 usvcentervsandr pschealthd: starting pschealthd
2017-05-16T16:11:18.762316+00:00 usvcentervsandr pschealthd: Detected vmafd is starting up wait for 1 min
2017-05-16T16:12:18.004665+00:00 usvcentervsandr pschealthd: VMware Directory-Service, 0, 157
2017-05-16T16:12:18.005105+00:00 usvcentervsandr pschealthd: VMware Certificate-Service, 0, 151
2017-05-16T16:12:18.005348+00:00 usvcentervsandr pschealthd: IdentityManager, 0, 154
2017-05-16T16:12:18.005593+00:00 usvcentervsandr pschealthd: Websso, 0, 159
2017-05-16T16:12:18.005817+00:00 usvcentervsandr pschealthd: Lookup service, 0, 157
2017-05-16T16:12:18.006045+00:00 usvcentervsandr pschealthd: Security Token Service, 0, 156
2017-05-16T16:12:18.006286+00:00 usvcentervsandr pschealthd: License Service, 0, 331
2017-05-16T16:12:18.006509+00:00 usvcentervsandr pschealthd: Admin, 0, 152
2017-05-16T16:12:18.006746+00:00 usvcentervsandr pschealthd: Detected PSC system not healthy exiting
2017-05-16T16:19:26.570953+00:00 localhost systemd[1]: Configuration file /usr/lib/systemd/system/[email protected]/dcui_override.conf is marked world-writable. Please remove world writability permission bits. Proceeding anyway.
2017-05-16T16:09:46.950222+00:00 localhost systemd[1]: Time has been changed
2017-05-16T16:09:51.400270+00:00 localhost systemd[1]: Reloading.
2017-05-16T16:11:18.379Z INFO firstbootInfrastructure Running firstboot script: ['/opt/vmware/bin/python', '/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py', '--action', 'firstboot', '--compkey', u'pschealth', '--errlog', u'/var/log/firstboot/pschealth-firstboot.py_7866_stderr.log']
2017-05-16T16:12:18.25Z INFO firstbootInfrastructure [Failed] /usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py is complete
2017-05-16T16:12:18.27Z WARNING firstbootInfrastructure Bug component info file does not exist
2017-05-16T16:12:18.27Z INFO firstbootInfrastructure Firstboot duration: -254 sec
2017-05-16T16:12:18.27Z INFO firstbootInfrastructure First boot is a failure
2017-05-16T16:12:18.009Z ERROR starting pschealth rc: 2, stdout: , stderr: Start service request failed. Error: Service crashed while starting
2017-05-16 16:12:18,009 ERROR 119 PSCHealth Firstboot failed
2017-05-16 16:12:18,011 ERROR 120 Exception: Traceback (most recent call last):
File "/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py", line 105, in main pschealthFB.firstbootAction()
File "/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py", line 74, in firstbootAction self.startService()
File "/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py", line 63, in startService self.start_service()
File "/usr/lib/vmware/site-packages/cis/firstboot.py", line 272, in start_service service_start(self.get_eff_service_name())
File "/usr/lib/vmware/site-packages/cis/utils.py", line 742, in service_start raise ServiceStartException(svc_name)
ServiceStartException: {"resolution": null,"detail": [{"args": ["pschealth"], "id": "install.ciscommon.service.failstart", "localized": "An error occurred while starting service 'pschealth'", "translatable": "An error occurred while starting service '%(0)s'"}],"componentKey": null, "problemId": null}
PSChealth service not starting seems to be just a symptom. Some of the PSC service is not responding and health monitor exits.
2017-05-16T16:11:18.756354+00:00 usvcentervsandr pschealthd: starting pschealthd
2017-05-16T16:11:18.762316+00:00 usvcentervsandr pschealthd: Detected vmafd is starting up wait for 1 min
2017-05-16T16:12:18.004665+00:00 usvcentervsandr pschealthd: VMware Directory-Service, 0, 157
2017-05-16T16:12:18.005105+00:00 usvcentervsandr pschealthd: VMware Certificate-Service, 0, 151
2017-05-16T16:12:18.005348+00:00 usvcentervsandr pschealthd: IdentityManager, 0, 154
2017-05-16T16:12:18.005593+00:00 usvcentervsandr pschealthd: Websso, 0, 159
2017-05-16T16:12:18.005817+00:00 usvcentervsandr pschealthd: Lookup service, 0, 157
2017-05-16T16:12:18.006045+00:00 usvcentervsandr pschealthd: Security Token Service, 0, 156
2017-05-16T16:12:18.006286+00:00 usvcentervsandr pschealthd: License Service, 0, 331
2017-05-16T16:12:18.006509+00:00 usvcentervsandr pschealthd: Admin, 0, 152
2017-05-16T16:12:18.006746+00:00 usvcentervsandr pschealthd: Detected PSC system not healthy exiting
2017-05-16T16:19:26.570953+00:00 localhost systemd[1]: Configuration file /usr/lib/systemd/system/[email protected]/dcui_override.conf is marked world-writable. Please remove world writability permission bits. Proceeding anyway.
2017-05-16T16:09:46.950222+00:00 localhost systemd[1]: Time has been changed
2017-05-16T16:09:51.400270+00:00 localhost systemd[1]: Reloading.
Resolution
To resolve this issue, set the host and vCenter Server to the same time. There should be no time difference between them.
Feedback
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