After deploying or upgrading the vCenter Server Appliance or Platform Service Controller Appliance to 6.0 Update 1 the VAMI service does not start

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• After deploying a vCenter Server 6.0 Update 1 Appliance or Platform Services Controller Appliance 6.0 Update 1, the VAMI service fails to start.
• Upgrading an existing vCenter Server 6.0 Appliance or Platform Service Controller to Update 1, the VAMI service fails to start.
• Manually starting the VAMI service using service vami-lighttp start fails with this error:

Starting vami-lighttpd:2015-09-23 09:22:45: (/build/mts/release/bora-2250291/vadk/src/vami/apps/lighttpd/1.4.29/src/network.c.203) socket failed: Address family not supported by protocol failed.

Note: This log excerpt is an example. Date, time, and environmental variables may vary depending on your environment.

Cause

This issue occurs when the DCUI of the vCenter Server or Platform Services Controller 6.0 U1 Appliance disables the IPv6.

Resolution

This issue is resolved in VMware vCenter Server Appliance 6.0 U1b, available at VMware Downloads.

 

If you do not want to upgrade, you can work around this issue by setting the server.use-ipv6 parameter to disable in the /etc/applmgmt/appliance/lighttpd.conf .

 

1. Connect to the vCenter Appliance or Platform Service Controller Appliance through SSH or console.
2. Enable access of Bash shell by running this command:
   
   shell.set --enabled true
    
3. Type shell and press Enter.
4. Open the lighttpd.conf file, using a text editor:
   
   vi/etc/applmgmt/appliance/lighttpd.conf
    
5. Search for the entry server.use-ipv6="enable"
6. Change enable to disable.
   
   For example:
   
   server.use-ipv6="disable"
    
7. Start the VAMI service by running this command:
   
   service vami-lighttp start

Additional Information

Upgrading Platform Service Controller or vCenter Server Appliance 6.0 fails at 70%  ​​​​​​​