"Make sure migration assistant is running on the VUM server." error when upgrading to vCenter Server Appliance 6.5

Products

• VMware vCenter Server

Issue/Introduction

This article provides steps on how to investigate, troubleshoot and resolve the vCenter Server Appliance 6.0 to vCenter Server Appliance 6.5 upgrade error.

Symptoms:

• Upgrading the vCenter Server Appliance 6.0 to 6.5 fails with the error:
  
  Unable to retrieve the migration assistant extension on source vCenter Server. Make sure migration assistant is running on the VUM server.
   
• In the %temp%\installer-xxxxxxxx-xxxxxxxxx.log file, there are entries similar to:
  
  YYYY-MM-DDTHH:<time> - info: VUM upgrade switch enabled, query extensions and get the size info
  YYYY-MM-DDTHH:<time> - info: Got the extension: com.vmware.vcIntegrity
  YYYY-MM-DDTHH:<time> - info: MA extension not found
  YYYY-MM-DDTHH:<time> - error: There is no MA extension for VUM available on source VC.
  </time></time></time></time>

Cause

This issue occurs when the source vCenter Server Appliance 6.0 is using VMware Update Manager and the Migration Assistant is not installed on the VMware Update Manager server.

 

Note: If VMware Update Manager is not installed, this can be caused by the VMware Update Manager extension (com.vmware.vcIntegrity) being registered in the vCenter Server 6.0 MOB (Managed Object Browser).

 

Resolution

To resolve this issue, make sure that the Migration Assistant is running on the source VMware Update Manager machine.

For externally installed VMware Update Manager instances, see Download and Run VMware Migration Assistant on the Source Update Manager Machine.

For environments that do not use VMware Updated Manager, the com.vmware.vcIntegrity extension needs to be removed. For more information, see Cannot remove or disable unwanted plug-ins from vCenter Server and vCenter Server Appliance (1025360).

Additional Information

Resolution: SSL certificate thumbprint verification failed for Migration Assistant ​​​​​​​
Cannot remove or disable unwanted plug-ins from vCenter Server and vCenter Server Appliance
vCenter Server Appliance 6.5 にアップグレードするときに「移行アシスタントが VUM サーバ上で実行中であることを確認してください。 (Make sure migration assistant is running on the VUM server.)」エラーが発生する
升级到 vCenter Server Appliance 6.5 时发生“请确保 Migration Assistant 正在 VUM 服务器上运行。”错误