NSX Manager backup operation fails with "General Error"

Products

• VMware NSX

Issue/Introduction

Symptoms:
After upgrading from NSX-v 6.2.x or NSX-v 6.3.x to 6.4.x, you experience these symptoms:

• NSX Manager backup operation fails.
• You see the error:
  
  General Error.

Environment

VMware NSX Data Center for vSphere 6.4.x

Cause

This issue occurs due to expired SSL certificate on the backup client.

Resolution

This is a known issue affecting upgrades of NSX-v 6.2.x or NSX-v 6.3.x to 6.4.x.

Currently, there is no resolution.

Workaround:
To work around this issue, contact Broadcom Support and quote this Knowledge Base article ID (315192) in the problem description.