NSX Manager backup operation fails with "General Error"
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NSX Manager backup operation fails with "General Error"

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Article ID: 315192

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Updated On:

Products

VMware NSX

Issue/Introduction

Symptoms:
After upgrading from NSX-v 6.2.x or NSX-v 6.3.x to 6.4.x, you experience these symptoms:

  • NSX Manager backup operation fails.
  • You see the error:

    General Error.

Environment

VMware NSX Data Center for vSphere 6.4.x

Cause

This issue occurs due to expired SSL certificate on the backup client.

Resolution

This is a known issue affecting upgrades of NSX-v 6.2.x or NSX-v 6.3.x to 6.4.x.

Currently, there is no resolution.

Workaround:
To work around this issue, contact Broadcom Support and quote this Knowledge Base article ID (315192) in the problem description.