Symptoms:
- Configuring a Cloud Director Availability appliance via the initial setup wizard fails with the error:
Unable to create Lookup Service gateway.
- In /opt/vmware/h4/replicator/log/replicator.log on the On-Premises appliance, you see entries similar to:
2020-09-02 10:29:57.431 ERROR - [UI-3bb34078-2646-467c-9657-82057518b2c3-UE] [https-jsse-nio-8440-exec-5] c.v.h4.common.service.BaseConfigService : Failed to connect to lookup service at https://10.104.10.70:443/lookupservice/sdk.
com.vmware.exception.GenericSSLException: com.vmware.vim.vmomi.core.exception.CertificateValidationException: Server certificate chain is not trusted and thumbprint verification is not configured
at com.vmware.exception.converter.ClientExceptionConverter.convertException(ClientExceptionConverter.java:64)
...
2020-09-02 10:29:57.434 ERROR - [UI-3bb34078-2646-467c-9657-82057518b2c3-UE] [https-jsse-nio-8440-exec-5] c.v.h.c.c.error.ExceptionAdvisorBase : A POST request from root[10.103.131.66] to /config/check-sso failed.
com.vmware.h4.exceptions.common.FailedToConnectToLookupServiceException: Cannot connect to Lookup Service at 'https://10.104.10.70:443/lookupservice/sdk'. Make sure the address is correct and accessible.
Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.