The initial configuration page continues to load in the On-Premises vCloud Availability Appliance management portal

Products

• VMware Cloud Director

Issue/Introduction

Symptoms:
When you navigate to the On-Premises vCloud Availability Appliance management portal via https://On-Prem-Appliance-IP-address/ui/admin after completing the inital setup wizard, you are still directed to the initial configuration page.

Environment

VMware vCloud Availability 3.5.x
VMware vCloud Availability 3.0.x

Cause

This issue can occur when the On-Premises vCloud Availability Appliance is missing its OVF environment information.

Resolution

To resolve this issue shut down and then power on the On-Premises vCloud Availability Appliance for the OVF environment information to be re-applied to the VM.

1. Navigate to the vSphere Client where the VM is running.
2. Select the VM and click Shut Down Guest OS.

Note: The VM must be fully shut down, do not perform a reboot of the VM.

3. Once the VM is powered off, click Power On.
4. Log into the management portal for the appliance to verify you are no longer redirected to the initial configuration page.

Workaround:
To work around this issue if you are unable to power cycle the VM, you can access the On-Premises vCloud Availability Appliance management portal by connecting over port 8440. For example, the URL entered into the browser would now look like https://On-Prem-Appliance-IP-address:8440/ui/admin.