Unable to configure an uplink port on an NSX-T autonomous edge via the Cloud Director Availability Portal

Products

• VMware Cloud Director
• VMware NSX

Issue/Introduction

Symptoms:

• Configuring an uplink port on an NSX-T autonomous edge from the Cloud Director Availability On-Premises Portal fails with the following error:

Operation aborted due to an unexpected error.

• In the /var/log/syslog file on the NSX-T autonomous edge, you see entries similar to:

2021-11-12T15:11:25.473559+00:00 localhost ERROR - - - NSX Edge configuration has failed. Unsupported CPU: CPU model
2021-11-12T15:11:25.474206+00:00 localhost datapath-systemd-helper 11811 - - ERROR: NSX Edge configuration has failed. Unsupported CPU: CPU model
2021-11-12T15:11:25.600287+00:00 localhost systemd 1 - - nsx-edge-datapath.service: Failed with result 'exit-code'.
2021-11-12T15:11:25.600428+00:00 localhost systemd 1 - - Failed to start Edge Datapath.

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware NSX-T
VMware Cloud Director Availability 4.x

Cause

This issue occurs because the ESXi host where the NSX-T autonomous edge was deployed has a non supported processor which stops from being able to configure the edge.

Resolution

To resolve this issue, deploy the NSX-T autonomous edge on an ESXi host meeting the NSX-T edge VM CPU requirements.

For more information, see the NSX Edge VM System Requirements section of the NSX-T Data Center documentation.