Unable to configure an uplink port on an NSX-T autonomous edge via the Cloud Director Availability Portal

Products

• VMware Cloud Director
• VMware NSX

Issue/Introduction

• Configuring an uplink port on an NSX-T autonomous edge from the Cloud Director Availability On-Premises Portal fails with the following error:

Operation aborted due to an unexpected error.

• In the /var/log/syslog file on the NSX-T autonomous edge, you see entries similar to:

2021-11-12T15:11:25.473559+00:00 localhost ERROR - - - NSX Edge configuration has failed. Unsupported CPU: CPU model
2021-11-12T15:11:25.474206+00:00 localhost datapath-systemd-helper 11811 - - ERROR: NSX Edge configuration has failed. Unsupported CPU: CPU model
2021-11-12T15:11:25.600287+00:00 localhost systemd 1 - - nsx-edge-datapath.service: Failed with result 'exit-code'.
2021-11-12T15:11:25.600428+00:00 localhost systemd 1 - - Failed to start Edge Datapath.

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware NSX
VMware Cloud Director Availability 4.x

Cause

This issue occurs because the ESXi host where the NSX-T autonomous edge was deployed has a non supported processor which stops from being able to configure the edge.

Resolution

To resolve this issue, deploy the NSX-T autonomous edge on an ESXi host meeting the NSX-T edge VM CPU requirements.

For more information, see the NSX Edge VM System Requirements section of the NSX-T Data Center documentation.