"Unable to find an operational replicator from site...” error when configuring an On-Premises to Cloud replication in Cloud Director Availability 4.x

Products

• VMware Cloud Director

Issue/Introduction

Symptoms:
When you configure an On-Premises to Cloud replication, the task fails and you see the error:
Unable to find an operational replicator from site 'On-Premises Site'.

Environment

VMware Cloud Director Availability 4.x

Cause

This issue occurs when the user used to pair the On-Premises site with the Cloud site is a Cloud Director System Administrator user rather than an Organization Administrator user.

Resolution

This is an expected behavior. It is not supported to pair an On-Premises site with a Cloud site using a Cloud Director System Administrator.

To resolve this issue unpair the On-Premises site and pair it again to the Cloud site using a valid Organization Administrator user.

Additional Information

For more information:

• See the Configure the VMware Cloud Director Availability On-Premises Appliance section of the Cloud Director Availability documentation.
• See the Re-Pair On-Premises with Cloud Site section of the Cloud Director Availability documentation.