Error: "One or more of the paired Replicators' lookup service URLs differ" warning in the System Monitoring view of the Cloud Director Availability Provider Portal

Products

• VMware Cloud Director

Issue/Introduction

• In the System Monitoring view of the VMware Cloud Director Availability Provider Portal, you see the following message in the Replicators lookup service configuration field of the Manager Service status section:

One or more of the paired Replicators' lookup service URLs differ

• In /opt/vmware/h4/manager/log/manager.log on the Cloud Replication Management appliance, you see an entry similar to:

2020-08-10 01:52:56.766 DEBUG - [########-####-####-####-########dcb4-IL] [https-jsse-nio-8044-exec-3] c.v.h.m.services.DiagnosticsService      : Replicators LS URLs do not match, previous replicator ########-####-####-####-########1d53 LS URL https://psc01.example.com:443/lookupservice/sdk, current replicator ########-####-####-####-########d265 LS URL https://psc02.example.com:443/lookupservice/sdk

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware Cloud Director Availability 4.x

Cause

This issue occurs when the local Replicators of the site you are connected to have been registered to different lookup service URLs.

Resolution

To resolve this issue, re-register all of the local Replicators to the same lookup service URL.

To update the Lookup Service address for a Replicator appliance, perform the following steps:

1. In a browser, navigate to the Replicator Service Management Portal.
2. In the left pane, click on Configuration.
3. Under Service endpoints, click Edit on the Lookup Service Address field.
4. In the pop-up window, enter the correct Lookup Service URL.
5. Click Apply.

Additional Information

For more information, see the Deployment requirements in the Cloud Director site section of the VMware Cloud Director Availability documentation.