"Authentication failed." error when accessing the vCloud Availability Portal as an tenant user in vCloud Availability 3.0

Products

• VMware Cloud Director

Issue/Introduction

Symptoms:

• Logging into the vCloud Availability Portal fails for tenant level users with the error:

Authentication failed.

• Accessing the vCloud Availability plugin via the vCloud Director Tenant Portal, it fails to load and you see the following message:

The service at https://vcav.corp.local:443 is currently not accessible.

• Logging into the vCloud Availability Portal with System Administrator credentials is successful.

Environment

VMware vCloud Availability 3.0.x

Cause

This issue can occur when the tenant level user in vCloud Director is assigned any role other than Organization Administrator. By default, only System Administrator and Organization Administrator users in vCloud Director have privileges to access vCloud Availability.

Resolution

To resolve this issue, assign any tenant user you wish to give vCloud Availability access the Organization Administrator role.

For information on assigning roles to users in vCloud Director, see the Managing Users, Groups and Roles section of the vCloud Director documentation.

Additional Information

For more information on Tenant access to vCloud Availability, see the Accessing the vCloud Availability Portal as a Tenant section of the vCloud Availability documentation.