PKS login fails with "Error: Unable to send a request to API: Head https://pks-api_FQDN:9021/v1/clusters: dial tcp 10.1.250.226:9021: connect: connection refused"

Products

• VMware PKS 1.x

Issue/Introduction

Symptoms:

• You are unable to access the PKS environment.
• Log in to PKS-API fails with an error similar to:

PKS login fails with "Error: Unable to send a request to API: Head https://pks-api_FQDN:9021/v1/clusters: dial tcp 10.1.250.226:9021: connect: connection refused"

• When you check the port 9021 usage on the pks-api vm, it returns nothing suggesting that service is not running.

`netstat -a | grep 9021`

Environment

VMware PKS 1.x

Cause

This issue occurs when the pks-api service is not running on the pks vm.

Resolution

To resolve this issue, restart the pks-api service on PKS vm:

 

1.  Search for the deployment name for pks vm by running the command: bosh vms
   Sample output to identify pks deployment:
   
   Deployment 'pivotal-container-service-e73381c6add2d0349f78'
   Instance                                                        Process State  AZ             IPs           VM CID                                   VM Type  Active
   pivotal-container-service/########-####-####-####-##########25  running        PKS-Resources  192.168.2.61  vm-########-####-####-####-##########eb  large    true
    
2. Connect to pks vm by using bosh ssh:
   bosh ssh -d <deployment name for PKS VM>
    
3. Switch to sudo mode: sudo -i
    
4. Check the service status by running the command: monit summary
    
5. Restart the pks-api service by running the command and wait until the service shows running again: monit restart pks-api