"Error code LCMVCF19112. Could not get API token from SDDC manager" when performing inventory sync of Lifecycle manager products.

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Attempts to complete an inventory sync for lifecyle manager products fail at step 3 during the vcfimportenvinventoryupdate task with an error similar to:

Error code LCMVCF19112. Could not get API token from SDDC manager. Check if SDDC manager is up and running.
 

• The /var/log/vrlcm/vmware_vrlcm.log logfile contains an exception similar to:

VCAPITokenRetrievalException: Exception occurred while getting VCF access token

Environment

VMware vRealize Suite Lifecycle Manager 8.x
VMware Aria Suite Lifecycle 8.x

Cause

The issue can occur when port 443 is not open between lifecycle manager and the SDDC manager. The stack trace in the /var/log/vrlcm/vmware_vrlcm.log logfile should contain a Caused by: section which will give further information on the root cause of the failure.

Resolution

1. To resolve the issue validate that port 443 is open between lifecycle manager and the SDDC Manager. Connectivity can be validated with the curl command:

curl -v telnet://target ip address:443

2. If the connectivity is good check the stack trace in the /var/log/vrlcm/vmware_vrlcm.log this should contain a "Caused by:" section which will give further information on any potential other causes of the failure.