vRealize Suite Lifecycle Manager unable to send mails when configured behind a proxy

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Emails fail to be sent by vRealize Suite Lifecycle Manager when its configured behind a proxy.
• The /var/log/vrclm/vmware_vrlcm.log logfile contains errors similar to:

2023-03-07 07:39:14.033 INFO [http-nio-8080-exec-7] c.v.v.l.s.n.s.NotificationServiceImpl - -- Authentication object is not null org.springframework.security.authentication.UsernamePasswordAuthenticationToken@ee8d6dea....

Environment

VMware vRealize Suite Lifecycle Manager 8.x

Cause

The issue occurs as there is currently no option to exclude the SMTP traffic from the configured proxy in vRealize Suite Lifecycle Manager.

Resolution

VMware is aware of the limitation and its currently tracked in an open Feature Request.

Workaround:
To workaround the issue you can remove the proxy settings from vRealize Suite Lifecycle Manager. See the Configure your proxy settings section of the vRealize Lifecycle Manager documentation.