"No upgrade available" showing in Aria Suite Lifecycle 8.12 when upgrade fails during download of upgrade rpms

Products

• VMware Aria Suite

Issue/Introduction

• "No upgrade available" showing in Aria Suite Lifecycle when initial upgrade attempt fails
• The /var/log/vmware/capengine/cap-non-lvm-update/workflow.log indicates the failure occurs when downloading packages:

YYYY/MM/DD HH:MM:SS task_progress.go:24: Downloading package [45/112]. Package name: cap-applmgmt , version: {204 1.4.0}
YYYY/MM/DD HH:MM:SS stage_plugin.go:464: Failed to download https://vapp-updates.vmware.com/vai-catalog/valm/vmw/<UID>/8.14.0.4/package-pool/cap-applmgmt-1.4.0-204.x86_64.rpm. Error: exit status 4. Output:
YYYY/MM/DD HH:MM:SS progress.go:11: Failed to stage updates
YYYY/MM/DD HH:MM:SS task_progress.go:24: Failed to stage updates
YYYY/MM/DD HH:MM:SS workflow_manager.go:217: Task stage failed. Error: exit status 4

 

Environment

VMware Aria Suite Lifecycle 8.x

Cause

The issue occurs when the Aria Suite lifecycle upgrade fails during package download.

Resolution

The issue is pending a resolution.

Workaround:

To workaround the issue perform the following:

1. Revert to the pre-upgrade snapshot and retry the upgrade

If no pre-upgrade snapshot exist or if the issue persists proceed with steps 2-5:

2. Snapshot again the Aria Suite Lifecycle appliance.

3. Take a backup of the update_status.json file:
cp /etc/vmware/cap/cap_am/update_status.json /etc/vmware/cap/cap_am/update_status.json.backup

4. Remove the original update_status.json file:
rm /etc/vmware/cap/cap_am/update_status.json

5.Attempt Upgrade again via CDROM