"Extensibility consumer error(20999) - TypeError: Cannot call method "createAdvancedDesignerClient" error in vRA 7.1

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Deploying Catalog item/Blueprint fails when using Active Directory policy associated with business group.
• In the vRealize Orchestrator integration-scripting.log file, you see entries similar to:
  
  wfname="Add machine to active directory (Event Broker)" anctoken wfstack="<UUID>" instanceid="<UUID>"] Workflow execution stack:
  274 ***
  275: item: 'Add machine to active directory (Event Broker)/item3', state: 'failed', business state: 'null', exception: 'TypeError: Cannot call method "createAdvancedDesignerClient" of undefined (Dynamic Script Module name : getPolicyConfig#12607)'
  276 workflow: 'Add machine to active directory (Event Broker)' (<Workflow_UUID>)
  277 | 'attribute': name=ou type=AD:OrganizationalUnit value=__NULL__
   
• In the vRealize Orchestrator scripting.log file, you see error message similar to:
  
  item: 'Add machine to active directory (Event Broker)/item3', state: 'failed', business state: 'null', exception: 'TypeError: Cannot call method "createAdvancedDesignerClient" of undefined (Dynamic Script Module name : getPolicyConfig#12607)'
  workflow: 'Add machine to active directory (Event Broker)' (<Workflow_UUID>)
  | 'attribute': name=ou type=AD:OrganizationalUnit value=__NULL__

Environment

VMware vRealize Automation 7.1.x

Cause

This issue occurs when the tenant name contains capital letters due to which the tenant check fails as it is case sensitive.

 

Note: This is a new feature in vRealize Automation 7.1.

Resolution

This issue is resolved in vRealize Automation 7.2, available at VMware Downloads.

 

Notes:

• If the tenant is already created, it is not possible to change the name. Create a new tenant using all lower case letters. This would require re-creating all Day 2 operations.
• VMware recommends to upgrade the environment to vRealize Automation 7.2.