Checking for available updates on VAMI fails with error "Operation timed out, please try again"

Products

• VMware vCenter Server

Issue/Introduction

 

^Symptoms:

• ^{Checking for available updates on VAMI fails with the error "Operation timed out, please try again".} 

• ^{It fails with the same error even when we attach the FP patch ISO to the vCenter Server Appliance.}

 

^{Following log snippets are from /var/log/applmgmt/applmgmt.log} 

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.patchFilter:Source version : #.#.#.#####}

^{YYYY-MM-DD AM UTC [31439]DEBUG:vmware.appliance.update.patchFilter:Target version : #.#.#.#####}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.patchFilter:Source Build number : ######}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.patchFilter:Target Build number : ######}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.patchFilter:Source Changeset number : ######}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.patchFilter:Target Changeset number : ######}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.patchFilter:isB2BEnabled() returned False}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.patchFilter:Installed VC minor version is [######] and Target VC minor version is [######]}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.patchFilter:Patching allowed as 'PP' bits of installedVC is less than that of target VC}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.update_b2b:Changing the base appliance version: True}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.update_b2b:Checking if patch is in a supported version list} 

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.update_b2b:This patch supports versions: None}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.update_b2b:checksum extracted: '######'} 

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.update_functions:Verifying the checksum}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.update_functions:Checksum verification completed successfully}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.update_functions:Can't remove directory /storage/core/software-update/updates/#.#.#.#####: [Errno 2] No such file or directory: '/storage/core/software-update/updates/#.#.#.#####}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.update_functions:/storage/core/software-update/updates/#.#.#.##### directory created successfully}

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.update_functions:Running /usr/bin/unzip -o /storage/core/software-update/tmp/iso/patch-metadata-scripts.zip -d /storage/core/software-update/updates/#.#.#.#####} 

^{YYYY-MM-DD UTC [31439]DEBUG:vmware.appliance.update.update_b2b:Extracting installed package information}

Environment

^{VMware vCenter Server 6.x}

^{VMware vCenter Server 7.x}

Resolution

• ^{Take a snapshot of the vCenter Server Appliance.}

• ^{Backup the RPM DB using the below commands:}

^{mkdir /backups/}

^{tar -zcvf /backups/rpmdb-$(date +"%d%m%Y").tar.gz /var/lib/rpm} 

• ^{Remove the current RPM DB:}

^{rm -f /var/lib/rpm/__db.[0-9][0-9]*} 

• ^{Rebuild the RPM DB:}

^{rpm -vv --rebuilddb}

• ^{Reboot the vCenter Server Appliance.} 

• ^{Now check for available updates on VAMI.}