Iofiltervpd service crashes after Nessus scans of an ESX host

Products

• VMware Cloud Foundation
• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

• vCenter vSphere UI error:

A general system error occurred: PBM error occurred during PreCloneCheckCommonCallback: Fault cause: pbm.fault.PBMFault ; No VASA Provider for schema namespace (vmwarevmcrypt) found.

• Cloning and editing Virtual Machine errors.
  
  
• SDDC Manager prechecks for ESXi hosts fails in a VCF Environment.
  
  

Environment

VMware Cloud Foundation 4.5
VMware vSphere ESXi 7.0.3
VMware Cloud Foundation 4.x

Cause

Isolated to an issue in ESXi 7.0U3.

Security scans by a third party utility such as Nessus causes an expected crash of the iofiltervpd service on the ESX host.

Resolution

Update to ESXi 7.0 U3k Build 21313628 and above.

Workaround:

1. SSH into each affected ESXi host in the cluster.

2. Restart the iofilter service using the command: 

/etc/init.d/iofiltervpd restart 

3. SSH into the vCenter Server and restart the SPS service on the vCenter with the following command: 

vmon-cli -r sps 

Additional Information

Deploying and Managing I/O Filters in vSphere

You can run the installer provided by your vendor to install, uninstall, or upgrade I/O filters in your vSphere environment.