Unable to see tasks in SDDC Manager "Security" GUI with error "Retrieving tasks list failed. Something went wrong. Please retry or contact the service provider and provide the reference token"

Products

• VMware Cloud Foundation

Issue/Introduction

• The  following error message is displayed in Password management GUI:

  Unable to see tasks in SDDC "Security" GUI. Retrieving tasks list failed. Something went wrong. Please retry or contact the service provider and provide the reference token

  
  When this error occurs user gets blocked from performing any operation on Password management GUI.
  
  
• On SDDC Manager GUI,  Password Management page shows error as below:

  Failed to get tasks data. Something went wrong. Please retry or contact the service provider and provide the reference token

 

Environment

Vmware Cloud Foundation 4.5
VMware Cloud Foundation 4.3
VMware Cloud Foundation 4.4
VMware Cloud Foundation 4.2

Cause

There are few error codes which are deprecated and removed in later releases. But these being stored in transaction history in error description of failed/cancelled transaction.
When UI fetches history to check if any failed transaction, backend fails to interpret.

Resolution

Please open a ticket with Broadcom Support.