INTERNAL - "A general system error occurred: PBM error occurred during PreCreateCheckCallback: Fault cause: pbm.fault.NonExistentHubs ; Non Existent Hubs given." Error when trying to create or clone VMs in 8.0u1c.

Products

• VMware vCenter Server
• VMware vCenter Server 7.0
• VMware vCenter Server 8.0

Issue/Introduction

Symptoms:

• On trying to create a VM from the vSphere client, below is the error message that comes up:

 

• When trying to clone a VM to template, below is the attachment when we try to select "Storage" at step 3 during the cloning process:

• If we go ahead an try to save the selected configuration, the task fails.

Environment

VMware vCenter Server 8.0.x

Resolution

VMware Engineering is aware of the issue and working on a permanent fix.

Workaround:
To add global permission for SPS-XXXX with role Admin.

STEPS:

1. Login to the vSphere client as [email protected], navigate to Administration tab -> Access Control -> Global Permissions.
2. Click on "Add" Permission.
3. Leave the domain as vsphere.local, add SPS-XXXX to ServiceProviderUsers group (sps-xxxx) under "Users/Group".
(Do not add SPS-XXXX to Administrators group - doing so will lower privileges that SPS-XXXX account has for features like: vCLS entities; WCP entities; management entities in VMC)
4. Select the Role as "Administrator" and enable Propagate to children option.
5. Click on Save.

Now, if we attempt to create a VM or clone a VM, the compatibility checks will succeed while selection of the datastore.