Cluster Degraded Alarm

Products

• VMware NSX

Issue/Introduction

Title: Alarm for clustering.cluster_degraded
Event ID: Alarm for clustering.cluster_degraded
Added in release: 3.2.0
Alarm Description:

• Purpose: Group member of service is down, this alarm will be cleared when group member is up.
• Impact: Group member of service is unavailable.

Environment

VMware NSX

Resolution

1. Invoke the NSX CLI command "get cluster status" to view the status of group members of the cluster.
2. Ensure the service for group_type is running on node.
   • Invoke the GET /api/v1/node/services/service_name/status NSX API or the "get service service_name" NSX CLI command to determine if the service is running.
   • If not running, invoke the POST /api/v1/node/services/service_name?action=restart NSX API or the "restart service service_name" NSX CLI to restart the service.
3. Check /var/log/ directory of service group_type to see if there are errors reported.

Additional Information

Known Issues:

• New VM power on or VM migration event result in blocked VDS port and no VM network connectivity
• "Cluster Degraded" and "Cluster Unavailable" alarms cannot be cleared in a healthy environment

If you contact support for this issue, please include the following data:

• NSX Manager Logs from all 3 Manager nodes in the cluster.
• ESXi host logs where Manager nodes are deployed.